We are hiring!

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E-commerce Operations Assistant

Job Type: Part-time, Permanent
20 hours per week – Mon-Friday and Flexible

Salary: £10.00-£10.50 per hour

Speedo Angels is an independent business who design and sell motorcycle dashboard screen protectors. The E-commerce Operations Assistant role is a great opportunity to join a small, friendly team. Your role will be varied, from dealing with customer enquiries, preparing large business orders to picking and packing individual customer orders. There is the capacity to take on extra responsibility for someone eager to learn. The successful candidate will be working at our office in Paulton.

Overall Responsibilities
  • To respond and resolve customer enquiries and complaints across all sales channels
  • Process, pick, and prepare our orders for customers across the world
  • To provide administrative support to the Company Director
Specific Responsibilities – E-commerce Customer Service
  • Investigate and resolve all customer enquires using our helpdesk software
  • Respond appropriately to customer feedback across eBay, Amazon and Trustpilot
  • Manage customer returns and process refunds
  • Issue replacement orders using Royal Mail Click & Drop software
  • Other ad-hoc administrative duties
Specific Responsibilities – Sales operations
  • Understand our large product range in order to pick and pack the correct items
  • Producing kits in bulk ready for dispatch
  • Ensuring orders are accurate and packaged correctly
  • Reporting / monitoring stock levels and packaging thresholds.
  • Dealing with stock deliveries
Relevant Experience
  • Experience in an e-commerce customer service-based role
  • Knowledge of an e-commerce helpdesk would be beneficial (we use ReplyCo)
  • Excellent IT skills – Knowledge of Microsoft Office packages including Outlook, Word and Excel
  • Strong communicator who works well independently and with a team
  • Be organised, committed and good at time management
  • Strong attention to detail
  • The ability to work well with your hands, some items are a little fiddly so dextrous fingers and coordination is a must
  • Have a willingness to ‘muck in’ when it’s busy and stay calm under pressure
  • An interest in motorbikes is desirable but not essential – what’s important is a willingness to learn our product and the industry

To apply, please send your CV to matt@speedo-angels.com or via Indeed here

We look forward to receiving your application!